There may be several reasons why these problems occur, ranging from inadequate insulation or ventilation in one's home to having debris left in gutters after fall clean up.
Inadequate insulation or ventilation can be corrected, but "Mother Nature" can't be controlled. The unusual amount of snow combined with earlier sleet caused ice dams not normally experienced by homeowners. Professionals point out that besides removing snow from the roof, your safety is most important. DON'T JEOPARDIZE YOUR WELL BEING WHEN TRYING TO REMOVE THE SNOW AND ICE FROM YOUR ROOF.
HIRING A CONTRACTOR
1. There is a wide range of fees being charged for this service. Make sure to ask questions: Is the hourly fee per job or man? Some companies are charging a flat fee plus a hourly fee just to go to your home, ask what is included in the flat fee?
2. Make sure that the company has CURRENT liability and workers compensation insurance before hiring someone to go up on your roof. Ask them for the name of their insurance agency and call the agency to get confirmation of insurance or ask for the company's CURRENT certificate of insurance.
3. Expect that a contractor may not be able to provide immediate
service. Many contractors are receiving dozens of calls and can't set up appointments for several days.
4. Understand that there is no guarantee that the problem won't happen again. Many contractors are having customers signing waivers stating that they aren't responsible for damage incurred by their ice and snow removal.
5. Be careful of contractors going door-to-door. Ask for proof of the
company's reliability; how long in business, business card and contract with name, address and phone number of the company, references
and call the Better Business Bureau for a report. Demand a copy of
any estimate for repair work that would be part of any insurance
1. A "short term" remedy is to create water runoffs through the ice
and snow so there is water discharge off the roof. Creating the runoff may unavoidably damage the roof. This unavoidable damage is a trade off and may be less severe than the interior damage caused by leaking water.
2. Some contractors may suggest that rock salt or calcium chloride
be used to melt the ice and snow. Some manufacturers of shingles
state that use of these ingredients invalidate the shingles warranty.
They may cause additional damage. If used, the homeowner assumes
3. If inside water leaks occur and form "pools" of water in the ceiling,
puncture a small hole in the ceiling and allow water to escape into a
4. If water is running near an electrical source, shut down the circuit
5. Never use heating devices, such as torches to melt the ice.
1. Notify your insurance agent and if you aren't sure, find out what
type of homeowners insurance you carry. Depending on the coverage, certain things may or may not be covered.